Something wrong, or a question? This is how you reach us. A person reads every message; we do not use automated replies.
What to write where
| You hit a problem or bug, or have a suggestion | Write to the support address. Telling us your device and app version helps a lot (it is at the bottom of Profile › Settings). |
| You want to delete your account and data | You can do it yourself: in the app, Profile › Settings › Account › Delete account, or on the web the account deletion page. Deletion cannot be undone, and you must cancel a store subscription separately. If you use the app without an account (as a guest): in the app, Profile › Delete guest data. |
| You want to access, correct or erase your data (KVKK / GDPR) | KVKK requests from Türkiye: [email protected]. GDPR and UK GDPR requests from the EU, EEA and the United Kingdom (also reaches the EU representative): [email protected]. Writing from the e-mail address on your account is enough to verify your identity. Deadlines and your rights are in section 10 of the privacy policy. |
| Subscription, payment or refund | Buying, renewing, cancelling and refunding a subscription is handled by the store; we cannot process these ourselves. On Android: Play › Subscriptions; on iOS: Settings › Apple Account › Subscriptions, and reportaproblem.apple.com for refunds. If the store does not resolve it, write to us and we will do what we can. |
| You want to report objectionable content or a user | Fastest from inside the app: Report under AI replies, and Report and Block on a user's profile. Reports are reviewed by a person. For anything urgent or serious you can also write to support directly. |
| Press, partnership or legal notice | Write to the support address and we will route it. For formal legal service, the postal address below applies. |
Who you are writing to
- Service provider and data controller
- Musa Atila
- Postal address
- Akpınar Mah. Akpınar Merkez Küme Evler No:6, Tufanbeyli, Adana, Türkiye
- Tax office
- Tufanbeyli Vergi Dairesi
- Developer name on Google Play
- RumpusKit
The person who provides the service, publishes the app in the stores, carries the support obligation and is responsible for your data. From the EU and EEA you can also reach the EU representative under Art. 27 GDPR on data protection matters; they are named in section 1 of the privacy policy.
Provider identification (Impressum): imprint page.
From inside the app
- You can reach this page from the app too: Profile › Settings › Support and contact.
- AI characters are not real people; this is stated at the start of a conversation and stays visible on screen.
- If you block someone, neither of you sees the other; blocks and reports are never shown to the other party.